Levi the advisor was fine, however I feel diagnosis and communication about diagnosis was lacking. After I got truck back, and driving home (I literally live in neighborhood behind dealer) the truck started running horrible. Now it acts like the transmission is out and was running fine when went into dealer.
I had a wonderful and easy experience when ordering my Blazer! The sales team at Law Chevrolet are always friendly and great to work with. I will continue to make purchases at Law and recommend those who are looking for a new vehicle.
The service on my Avalanche went great, no issues. However when I went to pay for the work on my Master card I was told that their is now an Extra 3 percent service charge for using the card on top of the 3 percent you folks pay. Making me pay for your 3 percent. That is just not right! I believe companies that do this are trying to get the customer to pay for their 3 percent fees. I paid with my Debit card with 0 up charge. In the future I may have to find service on my Avalanche elsewhere. Please reconsider your 3 percent you have chose to charge on Credit cards. Hence the 7 rating to the number 2 question. Thanks Charles Brewster
We bought a car a few months ago from this dealership. Someone rear ended my daughter and totaled it. They have been nothing less than GREAT dealing thru this process. We made a change from our original Malibu to ordering a Trailblazer. Due to extensive timing in getting it, they have offered other options. We ended up buying an Encore GX off of the lot. We love it and we highly recommend our salesman, AARON KEENER.
Outstanding service as usual. When it was discovered our service would take longer than usual, they offered us a loaner car which was greatly appreciated. They always explain what was done to our car and why.
This was my second visit to the dealership for the same issue - my forward facing camera is broken which has disabled the connected safety components. The first time, after keeping my car for more than four hours, I was told the replacement camera was broken and couldn't be programmed. I waited more than a month for a new camera to come in. When I returned to pick up my car yesterday, I was told the camera was installed and programmed - completely fixed. Upon driving home, I discovered that was not the case. None of the safety features work. I do not appreciate being lied to. At least be honest that you didn't fix it. When I called the dealership to complain, all the gentleman said was bring it back. Why should I have to take off work three times? The dealership should take responsibility for it's failure - you should pick up the car, actually fix it, and return it to me.