The scheduled 9am service took 2 hours and 45 minutes for an oil & filter, cabin filter, and AC recharge. It was well over an hour into the service before I was told that the shop���s diagnostic machine was acting up and needed fixed before they could continue to look for the Freon leak. I understand that issues occur and delays occur but it would have been helpful to know about the delays when the problem with the shop machine became obvious. Other appointments had been made for the day and the newly 3 hours spent waiting caused quite a bit of chaos.
We had our Equinox serviced recently, and had called ahead for an appointment. The waiting area and restrooms were clean. The service was completed in a reasonable amount of time. The staff I talked to were friendly, and answered my questions.